Return & Refund Policy

30-Day Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Approved returned items will be refunded to the original payment method. Original shipping charges are non-refundable unless the item is damaged, defective, or incorrect.

For hygiene reasons, opened or used cosmetics cannot be returned unless they are faulty or damaged.

Return Process

To request a return, email support@cirevona.com with your order number and the item you wish to return.

Our customer service team will provide the return instructions.

Products purchased from another authorised retailer must be returned directly to that retailer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@cirevona.com within 14 days of delivery.

Please include your order number and clear photos of the product and packaging.

Missing Items

If an item is missing from your order, contact support@cirevona.com with the subject line MISSING ITEM and include your order number.

Promotional Orders

Return conditions may vary during Black Friday, seasonal sales, or other promotional events. Please review the promotion terms before purchasing.